Refund Policy

Last updated: July 30, 2026

At ROVVE, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, this Refund Policy explains when returns, refunds, and exchanges may be available.

Returns

You may request a return for an eligible product by contacting us within the applicable return period after your order has been delivered.To begin a return, please contact us with your order number and details about the item you would like to return. We will provide instructions regarding the return process.Returned items should be in their original condition and, where applicable, include original packaging, accessories, and other items supplied with the order.We reserve the right to refuse a return if the product has been used, damaged, altered, or is otherwise not in an acceptable condition, except where the issue relates to a product defect or damage that occurred during delivery.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery. Include your order number and, where appropriate, photographs or other information that helps us assess the issue.If the issue is confirmed, we may offer a replacement, exchange, refund, or another appropriate resolution.

Refunds

Once an approved return has been received and reviewed, we will notify you of the outcome.If your refund is approved, the applicable amount will be issued to your original payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.Original shipping charges may not be refundable unless required by applicable law or the shipping charge resulted from an error on our part.

Exchanges

Where available, we may offer an exchange for an eligible returned product. If an exchange is not available, we may instead provide another appropriate resolution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Because orders may be processed or shipped shortly after they are placed, we cannot guarantee that a cancellation request can be completed before fulfillment.If an order has already been processed or shipped, it may need to be handled under our return procedure.

Contact Us

For questions about returns, refunds, exchanges, or cancellations, please contact us:

Phone: +1 305-509-9421
Email: support@rovveactive.com
Address: 3250 Cypress Glen W, Naples, FL 34109, United States